- Immediate Support: Provides instant advice based on ongoing customer interactions.
- Contextual Recommendations: Suggests responses tailored to the specific customer query.
- Enhanced Efficiency: Speeds up query handling with accurate real-time assistance.
TechioSoft’s Delivery approach
At TechioSoft, we lead in technological innovation, offering tailored, cutting-edge solutions to meet our clients' unique needs. Our delivery approach emphasizes customized strategies, proactive problem-solving, and ongoing support to ensure optimal results and client satisfaction.
Co-Pilot For Contact Center
A GenAI-based Co-Pilot solution was implemented to assist contact center agents by providing real-time guidance, automating routine tasks, and enhancing customer interactions. This AI-driven tool acts as a virtual assistant, helping agents to resolve customer queries more efficiently, reducing response times, and improving overall customer satisfaction.
- High Call Volumes.
- Inconsistent Customer Service.
- Agent Burnout.
- Complexity of Customer Queries
- Inefficiencies in Workflow
- GenAI Co-Pilot: AI solution introduced.
- Agents get real-time interaction support.
- Contextual info, responses, automated workflows.
- AI learns continuously from interactions.
- Optimal support improves customer handling.
The GenAI-based Co-Pilot addresses key contact center challenges by offering real-time assistance, contextual information, and automated workflows. It helps manage high call volumes, improves service consistency, reduces agent burnout, and streamlines complex customer queries. Continuously learning from interactions, the Co-Pilot enhances overall efficiency and effectiveness.